When can I expect to receive my package?
Every single item on PuppySweetShop is custom printed just for you, and it will take us 2-10 business days to print and make sure your order is everything you hoped it would be prior to shipping.
Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates below.
US Shipping Time Estimates
Home Decor Products, Shoes, Boots, Luggage Covers, Hooded Blankets, Car Seat Covers & Bags: 2-3 Weeks
T-shirt: 10-12 business days
International Shipping Time Estimates
Full Over product: 2-3 Weeks
Shirts: 2-3 Weeks
*Please see note below for International buyer and duty fees.
Can I track my package?
A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frames below, please contact our help support team here and we’ll be happy to assist!
Please note:
It may take up to 24h for your package to show up in the forwarder’s tracking system.
For international orders, tracking information is available until the package leaves its country of origin. After that, there is no further tracking.
I never received my package, what should I do?
f your item has not arrived within 45 days for apparel products and 60 days for home decor products, shoes, boots, luggage covers, car seat covers, hooded blankets, and bags after having ordered, contact one of our champs through our Contact Us page and we will do our best to help you!
International buyers! – What about customs? Will I be charged for duties or custom when my package arrives in my country?
Import duties, taxes, and charges are not included in the item price and the shipping fee. These charges vary from one country to another and are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be.
Feel free to contact our customer support for additional information.
*Shipping to the following countries may take over 50 days for certain products:
South Africa, Peru, Mexico, Argentina, Bulgaria, Romania, and French Polynesia.
Important note for all orders ship to Mexico, all countries in Africa and South-America
Please be informed that all orders shipped to Mexico and all countries in Africa ( South Africa, Cape Verde, … ) and countries in South America ( Peru, Chile, Argentina, …) usually take 1 – 2 months to arrive due to the delays from customs and local post offices.
*All items except for our beautiful and personalized shirts & hoodies cannot be shipped to the following countries: Guatemala, Bolivia, Peru, Montenegro, Syria, Kuwait, Georgia, North Korea, Jordan, Ecuador, and Morocco.*